Refund policy
At Pagevona, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Below you’ll find complete information regarding returns, refunds, damaged items, and exchanges.
Return Window:
Customers may request a return within 30 days from the date the order is delivered.
Return Eligibility:
To qualify for a return:
- The item must be unused and in the same condition in which it was received.
- The item should be returned in its original packaging.
- Proof of purchase or the order number may be required.
- The return request must be submitted within the 30-day return period.
How to Request a Return:
To start a return, contact our customer support team at support@pagevona.com with your order number and reason for the return.
Please do not send a product back before contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Items:
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
We will review the issue and provide an appropriate resolution. Pagevona will cover applicable return shipping costs when the return is due to a damaged, defective, or incorrect item.
Return Shipping:
For damaged, defective, or incorrect items, Pagevona will cover the applicable return shipping cost.
For returns due to a change of mind, ordering the wrong item, or other customer-related reasons, the customer is responsible for return shipping costs.
Non-Returnable Items:
Items may not qualify for return if they have been used, altered, damaged after delivery, or returned without the original packaging.
Refunds:
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund has been processed for it to appear in your account. Actual posting times may vary depending on your bank or payment provider.
Exchanges:
If you would like a different product, please contact our customer support team regarding the original item. Where appropriate, you may return the eligible item and place a new order for the product you prefer.
Order Cancellations:
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has already shipped.
Customer Support:
If you have questions regarding a return, refund, exchange, or damaged item, please contact us using the information below.
Store Name: Pagevona
Address: 7912 Bayview Dr, Beach City, TX 77523-9107, United States
Phone: +1 (917) 277-6113
Email: support@pagevona.com
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Time Zone: Central Time (US & Canada), GMT-06:00